troubleshooting
faq
Troubleshooting common issues
Fixes for the problems people hit most often.
Last updated August 3, 2026
I never received my verification email
Check spam and quarantine, confirm the address, then request a new link from the sign-in screen. Corporate filters are the usual cause.
A protected page keeps sending me back to sign-in
Your session expired or your email is not yet verified. Sign in again; if it persists, verify your email first.
My upload is stuck
Uploads that stall are reclaimed automatically and can be retried. If it recurs, the file is likely over the size limit or is not a valid PDF.
I hit a quota
Upload and analysis quotas are per account. The message names the limit and the reset window.
The directory looks empty
Signed-out visitors cannot see directory data. Sign in, then widen your filters — filters combine with AND logic and narrow quickly.
Was this article helpful?
Still stuck?Contact Bright Capital America support