Contacting support

How to reach us

Use the contact form on the site or write to the support address. Submissions arrive in a monitored queue and receive an acknowledgement immediately.

What to include

• What you were trying to do
• The page or URL where it happened
• What you expected and what actually occurred
• The approximate time

Do not include passwords, full financial account numbers, or other sensitive credentials. We never ask for them.

Response times

We triage on business days. Security reports are prioritised ahead of everything else — flag them clearly in the subject.

Escalating from documentation

Every article carries a support link at the bottom that pre-fills the subject with the article title, so you do not have to explain where you were.